Another Act of Stupidity by Singapore Airlines

I have flown from Jakarta to Singapore several times recently, the last time on November 5 via SQ961.

Both times staff near SIA check-in counter insisted on me breaking the seal (placed by Jakarta airport security on my luggage after it has been scanned by X-ray – within sight – of the same SIA staff), for my luggage to be opened for a second, manual check.

Why is this necessary?

Not only is it troublesome, what does the SIA staff hope to find that the airport security’s x-ray machine could not find just five minutes ago?

That’s for checked-in luggage.

For hand-carried luggage, there’s another check just before boarding.

A complaint to SIA resulted in the following template reply:

Dear Sir,

Thank you for your online feedback of 5 November.

The additional random security checks are conducted in Jakarta with the aim
to further reduce the security and safety risks. We regret the inconvenience
caused, but we seek your kind understanding that this is done in the
interest of our passengers and crew.

We appreciate the time you have taken to share your concern with us and we
thank you for your support.

Yours sincerely,

Nella Mok
Customer Affairs Manager.

On November 10, Singapore Airlines reported two straight quarters of losses – the first time this has happened since the company went public in 1985.

Why am I not surprised?

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