I was at Holland & Barrett, Vivo City, in the evening of March 16 when I was so irrigated by a member of the staff working there.
This fat Chinese girl was so “in your face” – she wouldn’t stop talking, wouldn’t leave me alone. She talked incessantly and even when I told her to back off, that I would approach her if I needed help, she went on and on and on and on.
The moment I entered the store until I left, she literally followed me and for every item I looked at, she would launch into a spiel – she followed me round the tiny store and talked and talked and talked and talked.
I had wanted to go in and buy some stuff for someone, but I was so put off I walked out.
I don’t think she deserves my business.
Good customer service is not about talking your customer to death.
It is also knowing when to shut the fuck up.
Holland & Barrett’s tagline may be “Come for the Price, Stay for the Advice!” but please spare me the advice, I don’t need unsolicited advice.
I probably know more about vitamins and health supplements than that fat Chinese girl.
In fact, what I forget is probably more than what she remembers.
Thank goodness Holland & Barrett hires a lot of very competent staff from the Philippines – they are far better than the locals. Joy from 313@somerset is a fantastic example.